Refund & Cancellation Policy
Effective Date: October 11, 2026 | Last Updated: October 11, 2026
1. 14-Day Money-Back Guarantee
We want you to be completely satisfied with Coretrie. If for any reason our platform does not meet your expectations, you are eligible for a full 100% refund within 14 days of your initial purchase or renewal date. No complex forms or questions asked.
2. How to Request a Refund
You can request your refund through either of the following straightforward methods:
Send an email to coretrie.app@gmail.com with the subject line "Refund Request" and include your purchase email or Paddle transaction reference. Our team will initiate the refund within 24 hours.
You can click the "Manage Subscription / Refund" link found at the bottom of your Paddle email receipt, or contact Paddle directly at paddle.net to issue an immediate refund.
3. Refund Processing Time
Once a refund is approved by our team or Paddle:
- Paddle automatically issues the credit to your original payment method (Credit Card, Debit Card, PayPal, Apple Pay, etc.).
- Credit card refunds typically appear on your statement within 3 to 5 business days, depending on your card issuer or bank.
4. Subscription Cancellation Policy
You can cancel your recurring Coretrie subscription at any time without penalty or fees:
- Self-Serve Cancellation: Go to your account settings within Coretrie or use the subscription link in your Paddle receipt.
- Continued Access: If you cancel after the 14-day refund window, your subscription will not renew, but you will retain full access to all Pro features until the end of your current paid billing period.
- No Cancellation Fees: We do not charge any termination or cancellation fees.
5. Contact & Support Details
- Merchant: Coretrie (Proprietor: Lakhdar)
- Email: coretrie.app@gmail.com
- Website: https://coretrie.com
- Merchant of Record: Paddle.com Market Ltd, Judd House, 18-29 Mora Street, London, EC1V 8BT, UK